Returns and Refunds Policy
Thank you for shopping at Nexus Magnetic!
If you are not entirely satisfied with your purchase, we're here to help.
Purchases Made Through eBay
Returns for items purchased from the Nexus Magnetic eBay store must be started through the return request for that order in the buyer's eBay purchase history. The return period and other terms shown in the applicable eBay listing, together with eBay's rules and the eBay Money Back Guarantee where applicable, control that transaction. Please do not mail an eBay return outside the eBay return process unless Nexus Magnetic or eBay provides written instructions through the return request.
The remaining direct-purchase terms on this page apply to purchases completed directly with Nexus Magnetic and do not replace the terms displayed on an eBay listing.
Refunds (if applicable)
Our products can be returned within 15 days of the original purchase of the product. The same product may be replaced or returned for
a refund. To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to
replace the product or a refund, to:
Nexus Magnetic, LLC
631 Bem Street
Riverside, NJ 08075
By Email: info@nexusmagnetic.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We
will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@nexusmagnetic.com.
Return Shipping
- Damaged, faulty, incorrect, or not-as-described eBay items: Nexus Magnetic is responsible for return shipping in accordance with eBay's return-shipping rules. Use the eBay-provided or seller-provided return label and instructions in the return request.
- Changed-mind or ordered-by-mistake eBay returns: Responsibility for return shipping is determined by the return policy shown in the listing. Nexus Magnetic pays when the listing offered free returns; otherwise, the buyer may be responsible.
- Direct Nexus Magnetic purchases: The customer is generally responsible for return shipping when returning an eligible item because of a change of mind. Nexus Magnetic will provide or reimburse reasonable return shipping when the item arrived damaged, defective, incorrect, or materially different from what was ordered.
- Use the label and carrier specified in the approved return. If no label is provided, use a tracked shipping service and package the item carefully. Upload or retain tracking until the return and refund are complete.
- For eBay returns with a total cost of $750 or more, signature confirmation is required when using a seller-provided carrier label, consistent with eBay's instructions.
- Original shipping charges and refund amounts will be handled according to the reason for the return, the applicable listing terms, and eBay rules for eBay transactions. Once an eBay return is received, Nexus Magnetic will inspect it and issue the required refund within eBay's applicable timeframe, generally within 2 business days.
For current marketplace requirements, see eBay's return shipping for sellers and Money Back Guarantee policies.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Sale Items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded or replaced with the same product.
Digital Products Refund
- We do not issue refunds for digital products once the order is confirmed and the product is sent.
- The Company is not responsible for computer crashes, software defects, acts of nature, computer viruses, malware, spyware or any other scenarios or accidents that may result in the loss of files.
- We regularly delete older files from the server and cannot guarantee availability at any given time.
- The customer is responsible to back up the files immediately once the file is downloaded.
File Backup Administrative Fee
If, however, the customer requests retrieval of lost files that are available, an administrative fee will be incurred at a rate of $15
per hour with a minimum of one hour. Please note that, depending on the number and size of files, this can be upwards of 2-4 hours and this fee shall be
payable before files are transferred.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
Email: info@nexusmagnetic.com
Effective and last updated: August 8, 2026
