Returns and Refunds Policy
Thank you for shopping at Nexus Magnetic!
If you are not entirely satisfied with your purchase, we're here to help.
Refunds (if applicable)
Our products can be returned within 15 days of the original purchase of the product. The same product may be replaced or returned for
a refund. To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to
replace the product or a refund, to:
Nexus Magnetic, LLC
631 Bem Street
Riverside, NJ 08075
By Email: info@nexusmagnetic.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We
will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@nexusmagnetic.com.
Shipping Charges
- Shipping charges incurred in connection with the return of a product are non-refundable.
- You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Nexus Magnetic.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your replaced product to reach you, may vary.
- If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee
that we will receive your returned item.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Sale Items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded or replaced with the same product.
Digital Products Refund
- We do not issue refunds for digital products once the order is confirmed and the product is sent.
- The Company is not responsible for computer crashes, software defects, acts of nature, computer viruses, malware, spyware or any other scenarios or accidents that may result in the loss of files.
- We regularly delete older files from the server and cannot guarantee availability at any given time.
- The customer is responsible to back up the files immediately once the file is downloaded.
File Backup Administrative Fee
If, however, the customer requests retrieval of lost files that are available, an administrative fee will be incurred at a rate of $15
per hour with a minimum of one hour. Please note that, depending on the number and size of files, this can be upwards of 2-4 hours and this fee shall be
payable before files are transferred.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
Email: info@nexusmagnetic.com
Effective as of April 13, 2023
